Maintenance/ Business Critical Cover
Discover how Obsidian Networks Business Critical Support can you provide you with total confidence with your IT Systems. Our Support Cover provides you with assurance that your computer network is in safe hands. Our 24-7, 365 days a year monitoring system allows for our engineers to prevent any problems - even before you are aware of them!
What does this include?
- Software support of your propriety systems.
- Hardware support and maintenance of your current hardware.
- Installation and training of any new software or hardware.
- Automated monitoring and reporting of your systems.
- Consultation of your current network infrastructure.
- Emergency callout within 4 hours of the fault report to your system.
- Design and implementation of a redundant disaster recovery solution.
- Monthly onsite visits.
- Remote support to your network.
- 24x7x365 telephone, remote and physical support of your systems.
Our Business Critical Support Cover protects all aspects of your infrastructure including and not limited to; servers, workstations, laptops, firewall, routers, switches, printers and cabling. Should you have any bespoke hardware or software Obsidian Networks will take the time to understand these to provide you with that additional support you require in order to maintain the smooth running of these systems.
